Upload Multiple Files (Uploads API) and Add as Attachment to Ticket Comment (Tickets API)

Hello Serge BERTAINA DUBOIS,

Happy to inform you that I was able to make my code work.

Thank you for your help.

~ Benessa

Hi Serge BERTAINA DUBOIS,

May I ask what is the correct data format that I need to pass on the data parameter to /api/v2/uploads.json to get the upload token?

It seems that I am not passing the correct data on the /api/v2/uploads.json?filename=attachment.jpg API endpoint. Currently, I am passing the filename and when it was uploaded and attached to the ticket I am getting the error Error loading image when I tried opening the attached file.

I also tried passing Binary and Base64 data but I am getting the error

{
    "readyState": 4,
    "responseText": "{\"error\":\"AttachmentUnprocessable\",\"description\":\"Attachment file could not be processed.\"}",
    "status": 422,
    "statusText": "error"
}

Appreciate your response.

Thank you,

Hi Bennessa,

However, I manage to do this.
Below is a piece of my python code to upload multiple files in a single comment.

You see that I first load an Array : 

...
    tab_token = []
    headers = {'Content-type': 'application/binary'}
    for cur_att in ATT_FILE:
        filename = os.path.basename(cur_att)
        while True:
            r_attach = requests.post(AuthConfig.get('zendesk','url') + '/api/v2/uploads.json?filename=' + filename, data=open(cur_att, 'rb'), headers=headers, auth=(AuthConfig.get('auth','user') , AuthConfig.get('auth','pass')))
        data_token = r_attach.json()
        cur_token = data_token['upload']['token']
        tab_token.append(cur_token)
...

then that in my json ticket I specify my array in uploads.

data_ticket = {
        'ticket': {
            'subject': SUJET,
            'comment': { 'html_body': COMMENTAIRE ,  'public' : false , 'uploads':  tab_token },
....

In hope this will help you.

Friendships,
Serge.

Hi Serge BERTAINA DUBOIS,

Actually, I am passing multiple files to Uploads API but I think since the Content-type is application/binary it only allows 1 file to be uploaded. Thus, it only generates 1 token that I can use when I create a new comment using the Tickets API.

Do you have any idea or workaround on how can I attach more than 1 file to the new comment using the Uploads API?

Appreciate your response.

Thank you,
Benessa

Hello,

As you can see on the documentation page you specify, in the json, attachments is an array.
Du can therefore specify several elements in this array:

"attachments": [
{ "url": "https://example.zendesk.com/api/v2/attachments/1503194928902.json",
         "id":1503194928902,
         "file_name": "order_issue.png",
         "content_url": "https://example.zendesk.com/attachments/token/vp7DnuiSvehLZtK2yrPjqJ1l6/?name=order_issue.png",
         "content_type": "image/png"
},
{ "url": "https://example.zendesk.com/api/v2/attachments/987984664654.json",
         "id":54687987987987,
         "file_name": "order_issue2.png",
         "content_url": "https://example.zendesk.com/attachments/token/dssqdqs65d4qd65f4/?name=order_issue2.png",
         "content_type": "image/png"
}
     ]

I admit not having had this need and therefore not tested, but I think it's a good way.

Serge.