Requests API using Incremental Export

Hi Serge and Sebastiaan.

Thank you very much for your quick responses. Apologies for not responding sooner but I have been side-tracked with other issues.

I have been tasked with retrieving User, Request and Ticket data from Zendesk so we can report on customer engagement.

I have the incremental Ticket export API working fine with the incremental export but I am having problems with the Users and Request API’s

For Tickets, the documentation states "the API compares the start_time with the ticket's generated_timestamp" which is fine for Tickets but it is not available in the Users and Request responses.

If there is no "generated_timestamp" then what do I use for time based incremental exports? The only dates in the response for Users and Request are “created_at” and “updated_at”.

The API request for users is “/api/v2/incremental/users?start_time={start_time}”

So what do I use for “{start_time}”?

Many thanks for assistance

Pete

Hey Pete,

What are you trying to retrieve? Because there's no incremental export on requests, but there are a couple of incremental export on tickets:
https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based

But I guess you're trying to achieve something else.

Hi peter,

Look at this link, the url is well defined there:
https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based

Normally it's more like:
/api/v2/incremental/tickets/cursor.json

Friendships,
Serge.