System Field in emailAnswered
Hi! I would like to add more fields in the body email but not in ''content''. I want it in the same line as the system fields (Ticket #, Status, Requester...) Does anyone know where I can modify the setting and add it?
Thanks in advance!
There's the main email template that goes out with ALL emails. It can be found in the Admin center under Channels>Email>HTML Template.
I'm guessing you're referring to the notifications that go out with ticket updates, etc. For those, you'd have to modify the specific trigger action.
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