The good: the out of box "Zendesk Support" report is quite useful as-is. I generate most of my reporting from it.

The less-good and what I'd like improved:

1. When you change tabs within the dashboard, your date selection is reset and you must fix it every time... on every tab. For example, if you are on the "Tickets" tab and looking at the last week of data (default is always last 30 days), then when you move to the "efficiency" tab, the date selection will be reset to the default - NOT what you were just using. You have to reset it as you navigate to *every* tab.

2. The pre-set selections need more options. There's a last year for example, but there should also be a "last 12 months", "This Quarter", "Last Quarter", etc. I suspect I could clone and add these, but it would be nice to see them out of the box.

3. I think this is actually a DEFECT: if you use the "advanced" date selection for the "Last 12 months", the start date is always the FIRST day of the month from one year ago, not the current day. For example, if its 8/25/22 then I expect when I choose "Last 12 Months" as the start date time, the start date will be 8/25/21 - but it actually will come up as 8/1/21. Wrong. I can work around by selecting "Last 365 Days" - but I still think this behavior is a defect.