Feature Request Summary:
Requesting the ability to create triggers and/or automations based on reporting factors.
We have a ticket field that our agents use to identify the root cause of the ticket creation. While we can report in Explore on the volume of selections in that field, we cannot create notification triggers/automations based on the volume of specific selections.
We would like to notify our Product team when there is a specific percentage increase in a root cause selection so our Product team can quickly identify new/quickly escalating issues and work to identify if there is some user error or new system issue, for example, with a potential new code release.
Example: We release new code for customers to process payments more quickly. The percentage of tickets with payment issues suddenly rises by 30% over a weeks time, a trigger/automation shoots off a notification to our Managers and Product team to begin investigating the cause of the sudden increase.
Business impact of limitation or missing feature:
This feature would allow us to more quickly identify and address large impacting issues to our customers at a moments notice versus waiting for a scheduled Explore report to send or to manually check the Explore report or dashboard.
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