Hi Kandice!

This can be done through some customisations as for example suggested by Pulkit.
Depending on the widget used.
If you are using the Web Widget Classic, you will need to edit the launcher setting via API:

Web Widget Classic.

If you happen to use the Web Widget Messaging, you can start from the settings available natively in your Zendesk account settings. This article lists the customisations accessible.
However, if you need more control on the look of your widget, you may use our SDK solution available here.

Hope this helps!

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