• Pulkit Pandey

  • January 05, 2023 06:07

  Community Moderator

  Hi Kandice Allred

  Please add the below code in your document_head.hbs file 

  <script type="text/javascript">
    window.zESettings = {
      webWidget: {
        launcher: {
          chatLabel: {
            '*': 'Need Help?'
          }
        }
      }
    };
  </script>

  Let me know if it solves your issue

   

  Thanks 

  Pulkit

  Team Diziana

• Marine

  • January 05, 2023 09:44

  Zendesk Customer Care

  Hi Kandice! 
   
  This can be done through some customisations as for example suggested by Pulkit. 
  Depending on the widget used. 
  If you are using the Web Widget Classic, you will need to edit the launcher setting via API:
  

  • Web Widget Classic.

  If you happen to use the Web Widget Messaging, you can start from the settings available natively in your Zendesk account settings. This article lists the customisations accessible.
  However, if you need more control on the look of your widget, you may use our SDK solution available here.
   
  Hope this helps!
   
  
• Kandice Allred

  • January 05, 2023 21:36

  Thank you this was extremely helpful! 

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