Chat bot Title


  • Pulkit Pandey
    Community Moderator

    Hi Kandice Allred

    Please add the below code in your document_head.hbs file 

    <script type="text/javascript">
      window.zESettings = {
        webWidget: {
          launcher: {
            chatLabel: {
              '*': 'Need Help?'

    Let me know if it solves your issue




    Team Diziana

  • Marine
    Zendesk Customer Care
    Hi Kandice! 
    This can be done through some customisations as for example suggested by Pulkit. 
    Depending on the widget used. 
    If you are using the Web Widget Classic, you will need to edit the launcher setting via API:
    If you happen to use the Web Widget Messaging, you can start from the settings available natively in your Zendesk account settings. This article lists the customisations accessible.
    However, if you need more control on the look of your widget, you may use our SDK solution available here.
    Hope this helps!
  • Kandice Allred

    Thank you this was extremely helpful! 


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