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zcli apps:validate giving "getaddrinfo EAI_AGAIN {subdomain}.zendesk.com" error

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Kent Babb

Posted Feb 12, 2023

Has anyone else received the error "getaddrinfo EAI_AGAIN {subdomain}.zendesk.com" when attempting to validate an app?  I have a feeling it may be a problem with my zcli installation, but I have no idea where to even start looking.

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    Zach Anthony

    Zendesk Product Manager

    Hey Kent,

    I can understand that the error message is rather cryptic, since it's an error being thrown by Node.js. The `validate` command makes an API call in the background to perform the validation on the package. Receiving a `getaddrinfo EAI_AGAIN` error is indicative of either a network connectivity error or a proxy related error, since it is a DNS lookup time out error. 

    A good first step in troubleshooting this would be making sure you're able to access Zendesk from wherever ZCLI is running.

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