Can we add custom options in Zendesk Explorer Time filter?
Answered
Posted Feb 14, 2023
I want to have an option in Zendesk Explorer to filter data only for last 7 Days (from today to last 7 days). Additionally I want to make that default.
whenever i open dashboard, In Time filter option would have Last 7 days selected instead of "All history".
is that possible? or if there is an alternate way of doing this please let me know
Thank you!
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3 comments
Chandra Robrock
Hi Ram Chander - If you want, you could filter your dashboard using the advanced option for past 7 days and then create a dashboard bookmark called "Past 7 Days" or something similar. That way, you can easily filter your dashboard for the past 7 days in one click.
If you typically always want this dashboard to be filtered by the past 7 days, you can even click the pin icon so that it defaults to that time-range when you open the dashboard.
Know it may not be exactly what you're looking for, but figured it was worth throwing out as an option as well. :)
More info about dashboard bookmarks here: https://support.zendesk.com/hc/en-us/articles/4408819299610-Working-with-dashboard-bookmarks
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Ram Chander
Ahmed Zaid Thank you for confirmation.
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Ram Chander
OK, Ahmed Zaid Thank you for the response.
Can't it be apply for the following custom range time filter (refer to attached screenshot)?.
If i want to filter for last 7 days only i must use advance range time filter.?
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