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Sort by Subject

Not Planned


Posted Mar 06, 2023

Sorry to raise this again.

But clicking through a few of the previous topics, Most seem to have been closed with a link to a thread which is now deleted or inaccessible, (e.g.)

We have a system where reports are automatically created by a form emailed in. 
(Not something we can currently change)

If several people report the same issue 20 times, those reports will have identical subject heading. For a decade of Zendesk use, we could simple sort by subjects and deal with the same issue all at once. Now we have eyeball the list and see if we can spot the same subject line! Now it ends up just being going through the the list in order and coming across a previously dealt with issue throughout the whole day. It's beyond frustrating. 

I don't see any current way around this. Some advice on threads is about finding duplicate tickets, but in this case the tickets aren't duplicate, they would just have the same subject line.


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5 comments

Official

image avatar

Salvador Vazquez

Zendesk Product Manager

Hey Michael, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.


We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.


We are looking into creating a subject search within the view but not planning on bringing back sorting on subject. 


At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

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We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.

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Completely bizarre that this is no longer a feature when you can sort literally every other column??? We have a lot of dates in our subject lines and it's useful to sort by those

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We would like to see this feature returned as well.   Is there any consideration being given to bringing back the ability to sort by subject on the ticket view?

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Just to ping this one back on the Zendesk radar - we need this urgently, any planning or reasons why it was switched off?

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