Recent searches


No recent searches

Is it possible to hide ticket forms in guide for signed in users based on a user's segement or tag?



Posted Apr 26, 2023

Hi there, 

Our signed in Guide users have multiple user segments, for example "segment_a", "segment_b", "segment_c". 

There is also multiple forms that are relevant only to a particular segment and shouldn't be visible to users in other segments. 

Let's say we have forms:
- "form_a1"
- "form_a2"
- "form_b1"
- "form_b2"
- "form_c1"
- "form_c2"

So, when user which belongs to "segment_a" and doesn't belong to segments "segment_b" and "segment_c" opens "submit a request" page the forms "form_b1", "form_b2", "form_c1", "form_c2" shouldn't be accessible to that user. 

I would be extremely helpful if someone has any idea how this could be achieved. 


3

2

2 comments

Sounds like you might be looking for this article - https://support.zendesk.com/hc/en-us/community/posts/4408867947930-Tip-How-to-Show-Hide-HTML-content-based-on-user-tags - in this case you could use tags referencing the segment on the users, instead of the native segmentation.

-1


The article above doesn't answer the question.

I have the same general use case.

  • Forms 1-4
  • External Users of Segment A
  • External Users of Segment B
  • Segment A users can see/use Forms 1,2
  • Segment B users can see/use Forms 1,2
  • My internal agents have visibility across both User Segments

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post