Recent searches


No recent searches

Ability to report on tickets with attachments



Posted Jun 21, 2023

Feature Request Summary: 

A minor request, but it would be good to report on whether a ticket has attachments. We can create a tag, but it looks like the data is there to identify these tickets.

Description/Use Cases: 

One of the reasons we want to see if there are attachments is that we can validate what is being sent.

Business impact of limitation or missing feature:

Low impact as there is a workaround, but it would be better than having to rely on tags.


7

3

3 comments

To add to this, it would be also great to be able to report when the attachments where added by the agents/customers to the ticket.

0


Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

0


image avatar

Wojciech Smajda

Zendesk Product Manager

Hi,


Thank you for your suggestion to enhance reporting capabilities by identifying tickets with attachments in Zendesk.
 

We understand that such a feature could streamline your processes and we will take your feedback into consideration. As it currently stands, the implementation of this feature would depend on the level of demand from the wider community. We encourage users who find this valuable to upvote your request, which helps in prioritizing new features.


We're always looking for ways to improve and appreciate your input.

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post