Follow up emails from sequences not showing as a reply on Outlook

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Noel.Thomson

Posted Jun 27, 2023

I have created an email sequence and have set the 2nd and 3rd email to send as a reply to the first email, however in Microsoft Outlook it sends as a new email and not a reply. 

Is this a Zendesk or Outlook issue?

And is there any way of fixing it so the customer will see the original email when the following emails send through?

TIA

 

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    Gab

    Zendesk Customer Care

    Hi Noel, 
     
    I created a ticket on your behalf and will send it to you via email so we can further discuss your use-case.
     
    Thank you!

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