Zendesk Support SDK Android invisible composer text in dark mode



Posted Jun 29, 2023

Currently, the Android support SDK for Zendesk uses @color/zs_color_transparent as the background color for the Composer window. The same window's text uses the style ZendeskSdkTheme.Light.Request.Message.Text. As a result, we get textColor = #dd000000 and backgroundColor = #00000000. That's black transparent text on top of a transparent background.

As a result, if the app is in dark mode, our customers get to type invisible, transparent black text on a fully-transparent black background that shows through where they cannot read anything they type.

The instructions at the following URL to override layouts and colors do not appear to be working when I try to override the layout, color, or style within the custom ViewMessageComposer View as a temporary workaround.

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/customizing_the_look/

Is this a bug Zendesk is planning to fix? Will you also update the instructions for overriding styles and layouts within custom views?


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