Recent searches
No recent searches
How to create one metric where 2 metrics are true
Answered
Posted Jul 03, 2023
I'm trying to build a report that surfaces new tickets worked by my team. I can report on public comment updates (tickets worked, metric #1) and I have a custom metric that reports on tickets that have gone from unassigned to assigned (new tickets, metric #2). How do I write a single metric to give me ticket IDs where both of these updates are true?
1
1
1 comment
Salim Cheurfi
The most straight forward way to achieve that would be to use both metrics in a new custom metric with the function AND.
The function AND will check if the two metrics returns are true.
For example :
Best,
0