Using overflow only outside of business hours

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1 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Thank you for your question. We will put this on our backlog to prioritise. In the meantime, if you have a development team, you can set a cronjob to perform a scheduled action to set the line to overflow at the desired time. See - here

    Thanks,

    Sean 

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