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Feature request: horizonal rule button



Posted Oct 03, 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would the article editor to include a button that adds horizonal rules ("<hr>") into the article. 

 

What problem do you see this solving? (1-2 sentences) 

It is sometimes preferable to add a horizontal rule into articles, particularly if they are longer, and include objects such as tables and embeded videos / iframed images or webpages. 

Currently we have to scrawl through the code to find where to add in "<hr>" and this works, but it is not easy for all article editors to use. A button that can insert "<hr>" into the selected place would be preferable.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis. This limits the number of people who feel able to confidently edit longer articles, or articles with embedded objects, and follow our internal style guide when creating new article content.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

The only current workaround is to train staff to edit the code behind the article manually. This adds additional time and complexity to an otherwise simple requirement.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like a button added to the WYSIWYG editor to insert a horizonal rule. I have mocked up below what this might look like:


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2 comments

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Shawna James

Community Product Feedback Specialist

Hi William, thank you for taking the time to provide us with your feedback (and for using our new template format, a HUGE help!) This feedback has been logged for our PM team to review. 
 
For others who may be interested in this feature request, please add your support with an upvote and/or your specific use case in the comments. Thank you again!

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OMG YES PLEASE. It's an extremely useful and common content element that is obviously supported in the code editor. But employing the code editor for every instance a horizontal rule is required seems needlessly tedious (and introduces inherent risk of inadvertently impacting something else in the code). It doesn't seem terribly difficult to give it a place among the WYSIWYG buttons, please just add it and make us content managers' lives just that tiny bit easier.

ETA: It's doubly frustrating that this HAS been incorporated in the ticket comment editor for agents – why not just bring it over??? The Ctrl Shift L hotkey combo doesn't work in Guide, either – so, somehow the place where content formatting elements are arguably much more critical is much less capable?

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