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Request api on behalf of end user - cannot make comment as internal
Answered
Posted Oct 25, 2023
Hello,
I am currently working on a use case where I use the requests api to create a ticket on behalf of a customer.
This works fine but i'd like to be able to have them add comments from the requests api as internal. I can't seem to get this to work. The comment will add as public no matter what i do it seems, what am i doing wrong? is it even possible to add a comment on behalf of an end user, as internal?
(python )
body = {
"request": {
"comment": {
"public": False, ( i have tried "is_public" as well)
"body": "new ticket comment."
}
}
}
thanks
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1 comment
Craig Chamberlain
Hi Ahmed.
I had suspected this was the case but wanted to double check. Tickets API will work for my use case.
Thank you for your assistance.
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