Ticket save event does not get fired in background location

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Saio Rb

Posted Nov 07, 2023

Hello,

I have created a zendesk app using the zaf framework and included the background location for listening to ticket save action. The ticket.saved event does not get fired when the ticket is updated from Views Page (Screenshot attached below). 

Javascript Code in background location 

const client = ZAFClient.init();

client.on("ticket.saved", function (data) {

  console.log("Event fired in Background app with ", data);

});

Kindly help me with this. Thanks in Advance

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