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How to Chat bot custom greeting message?

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Gagan

Posted Nov 22, 2023

I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeting message. Login user name will come form my database.  When conversation is start. like this "Hi Josh,  I'm here to help. 

 

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    Dakota

    Zendesk Luminary

    I'm no coding wizard but I believe it would require some level of backend coding.

    Would likely require something like this. When the user logs into your website, store their name (e.g. "Josh") in a session variable or some other server-side storage that you can access later.
    In your chatbot code, retrieve the logged-in username from the server-side storage before configuring the chatbot.

    For example:

    // Get logged in user's name
    const name = getLoggedInUserName(); 

    // Configure chatbot 
    const chatbot = new Chatbot();

    // Customize greeting
    chatbot.setGreeting(`Hi ${name}, I'm here to help.`);
    The chatbot should now greet the user with their name fetched from the server-side storage:
    "Hi Josh, I'm here to help."

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