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Data refresh delayed



Posted Jan 24, 2024

According to the tooltip, data is refreshed every hour. However what I'm seeing is that it is refreshing at the end of the day, with a day's delay.

This is what I saw yesterday (23rd):

And today (24th):

This behaviour also means that the default filtered view for 'Yesterday' is blank for me.

What is the expected behaviour here?


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4 comments

I see the same issue, yesterday's data is always empty.

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image avatar

Sean Newton

Zendesk Product Manager

Thank you for this feedback.  The API data is only refreshed daily at this time.  We are looking into improving the speed at which we can provide this data to customers.

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Sean Newton Even if it's refreshed daily, why is it always a day behind? Yesterday's data always shows empty. For example, right now in our account time it's 9:24 on 5 April, but the last refresh is 00:59 on 3 April. So I can't see anything that's happened in the last 2 days.

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I agree that this is really quite poor. I absolutely get the data only being refreshed daily and I think that's fine but it's effectively 2 days behind and you can never get a view of yesterdays data alone with a detailed breakdown. Please do look into this - thanks.

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