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Potential bug with Android Support SDK article search



Posted Jan 25, 2024

I'm seeing intermittent issues with the Android support SDK returning successful responses but with empty bodies.

Version details are as follows:

zendesk = { group = "com.zendesk", name = "support", version.ref = "zendesk" }
version = "5.2.0"
Also reproduced on 5.1.0

I'm calling HelpCenterProvider.getCategories(callback: ZendeskCallback) as part of our article navigation flow and lately it's been acting up. It especially seems to exacerbate after switching to a different language using "helpCenterLocaleOverride".

It doesn't appear to be a rate limiting issue since docs mention that any rate limit errors should hit an error flow with a "429 Too Many Requests" message, which would then likely hit the "onError" flow in my ZendeskCallback.

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/rate_limiting/

Rather what's happening is we hit "onSuccess(result: List<Category>?)" with a non-null but empty list.

Thank you in advance.


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