Placeholders not working proprerly via Rest API?

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Lucas Bianchi

Posted Feb 08, 2024

Hi everyone, my name is Lucas and I'm facing a difficulty when trying to create a ticket in Zendesk restAPI, I'm using the placeholder {{ticket.requester.name}} in the title, this configuration worked perfectly previously but now it's no longer working. Can anyone tell me what I'm doing wrong?

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      Christopher Kennedy

      Hi Lucas,
       
      Placeholders are intended for use in business rules to return data about the current ticket or current user during the rule's execution.  So there isn't a way to resolve a placeholder included in the body of a request sent from an external service like Postman.  If the requester is known when sending the request, it may be simplest to directly provide their name in the request body.

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