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Zendesk Chat Pre-Chat and Offline Forms - Any Way to Pre-Populate?
Posted Mar 13, 2024
I'm trying to figure out if there is any way to pre-populate the Name and E-mail address fields on the Pre-Chat and form that appears prior to a chat beginning (using the Web Widget (Classic). We'd also like to pre-populate these fields for users who attempt a chat after hours.
The API documentation does mention PreChatForm and OfflineForm setttings, but it appears to only allow for changing some display text.
https://developer.zendesk.com/api-reference/widget/settings/#prechatform
https://developer.zendesk.com/api-reference/widget/settings/#offlineform
Basically, I want to be able to do what the contact form API allows with pre-population of fields:
https://developer.zendesk.com/api-reference/widget/settings/#fields
I did find this recommended approach in another thread, but it doesn't seem to work:
<script type="text/javascript"> zE('webWidget', 'identify', { name: 'Lex Luthor', email: 'ceo@lexcorp.com', organization: 'LexCorp' }); </script>
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PAUL STRAUSS
Update: The webWidget identify approach DOES work after all. The trick is that JavaScript must be executed AFTER the JavaScript src tag that loads the Script library.
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