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Announcing the ability to add notes in the WFM schedule
Edited Apr 16, 2025
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Release notes through 2025-4-11
Edited Apr 14, 2025
Announcing the Action Builder EAP
Edited Apr 10, 2025
Announcing the general availability of similar tickets for agents
Edited Apr 08, 2025
Announcing the ability to reassign open tickets with omnichannel routing when an agent's status changes
Release notes through 2025-4-4
Edited Apr 07, 2025
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