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Rich Text Formatting for Live Chat and Messaging Channels



Posted Jun 25, 2024

Objective: To enhance the user experience and communication clarity on live chat and messaging channels by incorporating rich text formatting options similar to those available in the email channel.

 

Benefits:

  • Improved Readability: Enhanced text formatting will improve the clarity and readability of messages.
  • Better User Engagement: Rich text options can make conversations more engaging and interactive.
  • Professional Communication: Allows users to maintain a professional tone by structuring and formatting their messages appropriately.
  • Consistency Across Channels: Ensures a consistent user experience across email, live chat, and messaging channels.

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2 comments

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Shawna James

Community Product Feedback Specialist

Hey Kulin,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Will Poon

Zendesk Product Manager

Hi Kulin, 

 

Thank you for raising this, we have this on our roadmap for 2025 and will be working on delivering it in due course. We'll update here once we have an update. 

 

Thanks,

 

Will

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