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Include [Ticket Tags] in AI Dataset



Posted Jul 22, 2024

It seems that it is not possible to create metrics or attributes in the AI dataset that include ticket tags in the formulas.
Is there a way to add this option to the AI dataset?
It is essential for us to exclude merged tickets from the statistics, especially when we want to analyze how many tickets were solved with and without AI. If merged tickets are included with tickets without AI, the report will show inaccurate numbers.

AI dataset:


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