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Macros sorting
Posted Jul 23, 2024
Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, but now that feature is gone. So how do we sort our macroses on second, third, etc pages right now?
How can you release an update like that? You just assume that noone will have more than one page of macroses?
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5 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Shawna James
I have noted your questions for our product team who manage this feature area and do appreciate you raising concern about this feature area.
Finally, I do want to take a moment to note our guidelines and code of conduct. We expect all community members to adhere to respectful discourse in this space. Feedback and constructive criticism are welcome. Disparaging, harassing, mean, or snarky remarks about Zendesk, its employees, vendors, partners, or other community members will not be tolerated. Thank you again for sharing your thoughts with us here and for helping us understand how we can improve Zendesk.
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Oden Schmit
+1. This is a huge issue for us. We have >300 macros and as far as I can tell, we don't have any way to change the order of macros unless they happen to be on the same page.
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Gregory Clapp
We're having this same issue. It's a huge gap in functionality that makes it very difficult for our admins as we try to manage hundreds of macros for 130 agents. At the price we're paying per seat, it certainly warrants a snark, but thanks for the reminder to not post that here. I'll reserve that for public forums.
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Gregory Clapp
Tommy, here's some info that might actually help you. There's a workaround posted here at the very bottom of the comments thread:
https://support.zendesk.com/hc/en-us/articles/4408884166554-Organizing-and-managing-your-macros
When I use the following path in my instance, I can view and re-order ALL the macros: [instance].zendesk.com/admin/workspaces/agent-workspace/macros-v1?access=shared&active=true&page=1&per_page=1000&sort_by=position
No idea how long this will continue to work.
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