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Macros sorting



Posted Jul 23, 2024

Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, but now that feature is gone. So how do we sort our macroses on second, third, etc pages right now? 

How can you release an update like that? You just assume that noone will have more than one page of macroses? 


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5 comments

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Shawna James

Community Product Feedback Specialist

Hello Tommy, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Shawna James

Community Product Feedback Specialist

Hey Tommy, I am not a product manager so I am unable to speak to your specific questions about how this decision or update was made. I took this to be a feature request because you have made a post in the product feedback forum, where we collect customer product feedback and feature requests, and noted functionality that is not currently present. If I have misunderstood your post, I apologize for any confusion.
 
I have noted your questions for our product team who manage this feature area and do appreciate you raising concern about this feature area.
 
Finally, I do want to take a moment to note our guidelines and code of conduct. We expect all community members to adhere to respectful discourse in this space. Feedback and constructive criticism are welcome. Disparaging, harassing, mean, or snarky remarks about Zendesk, its employees, vendors, partners, or other community members will not be tolerated. Thank you again for sharing your thoughts with us here and for helping us understand how we can improve Zendesk.

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+1. This is a huge issue for us. We have >300 macros and as far as I can tell, we don't have any way to change the order of macros unless they happen to be on the same page.

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We're having this same issue. It's a huge gap in functionality that makes it very difficult for our admins as we try to manage hundreds of macros for 130 agents. At the price we're paying per seat, it certainly warrants a snark, but thanks for the reminder to not post that here. I'll reserve that for public forums.

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Tommy, here's some info that might actually help you. There's a workaround posted here at the very bottom of the comments thread:
https://support.zendesk.com/hc/en-us/articles/4408884166554-Organizing-and-managing-your-macros

It appears that the investigation is still in progress; however, there is a useful workaround that you may consider implementing. Please append a `-v1` to the `/macros` path. For instance: .com/admin/workspaces/agent-workspace/macros-v1?access… Additionally, due to our recent fix, you now have the capability to adjust the `per_page` parameter in the URL to exceed `100`. This adjustment will also allow you to utilize the `page` parameter, thereby enabling you to load more than 100 items per page, which will facilitate the management of macros on a larger scale.

When I use the following path in my instance, I can view and re-order ALL the macros: [instance].zendesk.com/admin/workspaces/agent-workspace/macros-v1?access=shared&active=true&page=1&per_page=1000&sort_by=position

No idea how long this will continue to work.

 

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