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Hide history from messaging app once ticket is solved.
Posted Aug 16, 2024
In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history.
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4 comments
Onur Okutan
Hi Michael,
Thank you for taking the time to share your feedback with us.
At present, there isn't an option to hide messaging history. However, this feature is currently in our backlog for future consideration. While we are unable to provide a specific delivery date at this time, we will be sure to keep you updated on any progress.
We will keep this thread open to allow others to contribute their feedback and share their use cases as well.
Thank you once again for your valuable input.
Best regards,
Onur
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Martin Cuddy
We need this feature also. Thanks
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Onur Okutan
Hi Martin,
Thank you for sharing your feedback! I’d like to clarify the available options for managing conversation history in messaging:
It is possible to reset the conversation history for unauthenticated users. This allows your users to have session-based conversations. Every time they visit messaging, a new user ID and conversation will be created, with no prior history visible. (Note that this option is only available for unauthenticated users.)
logoutUser
method. (See here for details.)If you prefer to let users start a new conversation for each issue so they can retain a separate history for their past interactions, the multi-conversations feature may suit your needs. With this feature:
We hope one of these options meets your needs. If not, please provide further details about the pain point you would like to address, and we’ll be happy to assist.
Looking forward to your response!
Regards,
Onur
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Michael Koerner
We need this feature for existing customers
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