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Making POST API requests from a Zendesk app

image avatar

Charan Raj -- SnapOne IT

Posted Sep 27, 2024

Hi,

I'm sending a POST request in Node.js using client.request as shown below:

However, the response status alternates between 406 if i use .json at the end and 200 if i dont use.json, but the data isn't being inserted. It works fine when using Postman.

client.request({
  url: `api/v2/users/${user.id}/identities`,
  type: "POST",
  contentType: 'application/json',
  data: JSON.stringify(data)
});

0

1

1 comment

      image avatar

      Mohamed Katib

      Hi, 

      I was having similar issues and realised that the the issue was with the JSON.stringify of the data when including as part of the request. Therefore I did this, as an example,

       

      payload = JSON.stringify({

      {

          "ticket": {

              "custom_fields": [

                    {"id": [your_Field_Id], "value": "yourValue"}

                  ]

          }

      }

      });

       

      let endPoint = `yourEndPoint`

       

      let settings = {

            url: '/api/v2/' + endPoint,

            type: “POST”,

            cors: false,

            dataType: 'json',

            data: payload

         };

       

      client.request(settings)

       

      Others may have an explanation, but this works for me.

       

      Hopefully this helps

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