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Android Zendesk Support SDK 5.3.0 / 5.3.1 crashed when open RequestListActivity



Posted Oct 16, 2024

5.2.0 Scenario :

RequestListActivity.builder().show(requireContext())

 

it works fine, but in 5.3.0 / 5.3.1 Scenario :

App crashed !

 

exception logs are below:

 

Caused by: java.lang.NullPointerException: Parameter specified as non-null is null: method zendesk.commonui.SystemWindowInsets.applyWindowInsets, parameter <this>
                                                                                                       at zendesk.commonui.SystemWindowInsets.applyWindowInsets(Unknown Source:2)
                                                                                                       at zendesk.support.requestlist.RequestListView.applyWindowInsets(RequestListView.java:153)
                                                                                                       at zendesk.support.requestlist.RequestListView.<init>(RequestListView.java:148)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule.view(RequestListViewModule.java:27)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.view(RequestListViewModule_ViewFactory.java:47)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.get(RequestListViewModule_ViewFactory.java:38)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.get(RequestListViewModule_ViewFactory.java:12)
                                                                                                       at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
                                                                                                       at zendesk.support.DaggerSupportSdkComponent$RequestListComponentImpl.injectRequestListActivity(DaggerSupportSdkComponent.java:297)
                                                                                                       at zendesk.support.DaggerSupportSdkComponent$RequestListComponentImpl.inject(DaggerSupportSdkComponent.java:292)
                                                                                                       at zendesk.support.requestlist.RequestListActivity.onCreate(RequestListActivity.java:85)
                                                                                                       at android.app.Activity.performCreate(Activity.java:9002)
                                                                                                       at android.app.Activity.performCreate(Activity.java:8980)
                                                                                                       at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1526)


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5

5 comments

Please fixed Android support sdk source code issue, thanks !

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image avatar

Onur Okutan

Zendesk Product Manager

Hi, thank you for reaching out and raising this issue. In order for us to investigate, we’ll need detailed reproduction steps. If you can raise a support ticket through our Help Center, we will be happy to assist you further.

Thank you!

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I'm getting the same error.

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It appears we were overriding a layout in our Android code. And the AppBar was missing an id.

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Hi all,

 

Thanks for Fred attention this issues,

 

I found that SDK 5.3.1 activity layout XML files is different from 5.2.0

(such as zs_activity_help_center and zs_activity_request_list)

 

After I updating and patch 5.3.1 activity layout XML files,

 

It works now !

 

I though crashed issue is not SDK problem cause we use old version layout files lead to newer SDK crashed.

 

Please update our override layout XML to newer one

 

Thanks.

0


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