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QA Resources

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Posted Oct 16, 2024

Hello Quality Aficionados!

Here's a list of Quality Assurance (QA) related resources that we've put together to help you understand the importance of QA in customer service. We have categorized these so you can get started with QA in your business, improve your existing QA process, learn more from best practices, and solidify your customer relationships with excellent CX.

Feel free to bookmark anything you find useful here. We will continuously update this list and comment on the post when the new resource is added.

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Blog

 

Customer stories 

  • Rentman: How they do QA reviews to deliver targeted, effective feedback to support agents?
  • CityGo: IQS is more important to them than CSAT? 
  • Geckoboard: How they elevate customer support with peer reviews?
  • Guesty: How they use QA results as input for their weekly 1:1 sessions?
  • Buffer: How they cut their QA time by 50% switching to Zendesk QA?

 

Learning courses

 

Podcasts

 

Webinars

 

Product spotlight videos

  1. Get started with QA: 
  2. All about AutoQA:
  3. Product features:

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