Recent searches
No recent searches
WFM Resources
Posted Oct 16, 2024
Hello WFM Magicians!
Here's a list of Workforce Management (WFM) related resources that we've put together to help you understand the importance of WFM in customer service. We have categorized these so you can get started with WFM in your business, improve your existing WFM process and learn more from best practices.
Feel free to bookmark anything you find useful here or suggest more useful links in the comments. We will continuously update this list.
Be sure to hit the follow button to receive email notifications as shown in the screenshot below:
Blog
- What is workforce management?
- What is a workforce manager? (+ How to become one)
- How to forecast in 4 simple ways
- 5 ways WFM for agents is great, explained by a former agent
Customer stories
- Ingram Content Group: how they're using WFM and AI to boost agent performance, efficiencies, and forecasting capabilities.
- Sendle: how they increased productivity with omnichannel CX and WFM tools
- Tembici: how they reached 30% cost savings with Zendesk WFM
- Wyze Labs: how they swapped Freshdesk Assembled for Zendesk tools and saw 10X growth
Webinars
- How to lead and impactful team of agents?
- Achieving CS Excellence with Workforce Management and Quality Assurance
Product deep-dives
- Get started with Zendesk WFM (formerly Tymeshift)
- Zendesk WFM (formerly Tymeshift) reporting features and metrics
- Tips and tricks for using Zendesk WFM (formerly Tymeshift)
- Zendesk WFM (formerly Tymeshift) reporting best practices
- Adjusting forecasts and schedules with Zendesk WFM
- Best forecast practices with Zendesk WFM
- Scheduling best practices with Zendesk WFM
Product spotlight videos
0
0 comments