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WFM Resources

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Posted Oct 16, 2024

Hello WFM Magicians! 

Here's a list of Workforce Management (WFM) related resources that we've put together to help you understand the importance of WFM in customer service. We have categorized these so you can get started with WFM in your business, improve your existing WFM process and learn more from best practices.

Feel free to bookmark anything you find useful here or suggest more useful links in the comments. We will continuously update this list.

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Blog

 

Customer stories

  • Ingram Content Group: how they're using WFM and AI to boost agent performance, efficiencies, and forecasting capabilities.
  • Sendle: how they increased productivity with omnichannel CX and WFM tools
  • Tembici: how they reached 30% cost savings with Zendesk WFM
  • Wyze Labs: how they swapped Freshdesk Assembled for Zendesk tools and saw 10X growth

 

Webinars

 

Product deep-dives

 

Product spotlight videos


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