Zendesk Explore > Dashboard > Add text to dashboard: Utilizing the hyperlink function in a text is not possible

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Willi

Posted Dec 11, 2024

Dear all,

 

 I’ve been trying to add some text in Explore (the dashboard) and link a specific term, like "Show 2 graphs not possible," to this URL: https://support.zendesk.com/hc/en-us/community/posts/4409222532506-Create-report-from-two-different-datasets. 

However, I noticed that the input field for the hyperlink pops up for a moment and then vanishes, which makes it impossible to link the text. 
It seems like there might be a bug going on. 

Could you share any feedback or perhaps some workarounds? 
Just so you know, I'm using the latest version of Chrome and the most up-to-date Windows operating system—if that helps at all!

I’ve got a screen recording I’d love to share, but it seems I can only attach screenshots to my post. If that’s the case, it might be worth considering adding that feature!

Thank you.
Will

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      Elaine

      Hi Will,
       
      Thanks for sharing the details of the issue you’re experiencing with adding hyperlinks in Zendesk Explore dashboards. Unfortunately, what you’re trying to do—linking specific text within Explore’s dashboard—is not currently supported.
       
      As a workaround, you might consider including the full URL alongside the text or in a separate section of your dashboard. Also, using different browsers or clearing cache may sometimes help with UI glitches, but the core functionality to hyperlink specific text in Explore isn’t available at this time.
       
      I hope this clarifies things. Please let me know if you need help with alternative approaches!

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