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Android Chat SDK: App Freezing When Uploading Multiple Images



Posted Dec 12, 2024

We are encountering an issue where the app freezes or becomes unresponsive when users attempt to upload more than one image in the chat.

Details:

  • Expected Behavior: The app should handle multiple image uploads without freezing or restrict users to selecting only one image (similar to the iOS implementation).
  • Impact: This makes the app unreliable for Android users needing to send multiple images.

We are currently using the Zendesk Chat SDK for iOS and Android, following the integration guide here for iOS: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

We are using built in UI of Zendesk

Has anyone else faced this issue or found a solution? Any help would be appreciated.


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