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Article page templates...



Posted Jan 08, 2025

I would like to create a set of page templates for articles in my help center. I thought this would be as simple as creating unpublished pages as templates, then cloning them to create content pages. But as far as I can tell, Guide is missing the basic “make a copy of this Article” functionality.

I've found a bunch of years-long threads from people who want to duplicate pages into multiple sections, or between Help Centers, but I'm looking for just a simple “create a new page as a duplicate of this page” option.

Am I missing something, or is something this basic not available in Guide?


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hey David Wexelblat 

 

Yes you are missing something. Check out this guide here on creating templates for knowledge in the HC. 

 

https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge

 

Hope this helps. :)

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Awesome, thanks. That's not quite the way I expected things to work, but it makes sense.

I need to take a look at that request-article thing that's associated with that. We have already set up an internal-tasks ticket template for our current email-only support (including to request updates to our current Word/PDF docs). I need to think through our SOP for document requests when we launch Help Center for our Phase 2…

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