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Search API Not Fetching Real-Time Data
Posted Jan 17, 2025
Hello Zendesk Community,
I’ve encountered an issue with the Zendesk Search API that I’d like to discuss and get advice on.
Issue description
The Search API (/api/v2/search.json
) does not seem to fetch real-time data. For example:
- After creating a new ticket, searching with the query
type:ticket
does not return the newly created ticket. - This happens even after waiting a short time post-creation.
Expected behavior
The API should return all tickets matching the search query, including newly created ones.
Observed behavior
New tickets are not included in the search results immediately, even though they are visible in the Zendesk interface.
Steps to reproduce
- Create a new ticket in Zendesk.
- Use the Search API to query tickets (
type:ticket
). - Observe that the new ticket is missing from the search results.
I’d appreciate any insights or advice:
- Has anyone experienced this issue?
- Is there a known workaround to ensure real-time data retrieval through the API?
- Could this be due to an indexing delay or a potential bug?
Thank you for your help!
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1 comment
James Peterson - Eastern Logic
It can take a few minutes for content to be indexed in search. We're always able to find it within a few minutes. From the Zendesk Search docs:
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