Messaging/procedures - Auto Assist creating a message loop?

Currently, I am having some hit and miss moments using auto assist for messaging, although thoroughly enjoying myself during the process, seeing positive responses and the possibilities in how this may assist our agents.

I am testing this using self written procedures, and those created with the use of Bard, both without the use of creating custom actions (knowledge isn't quite there yet for that), and I seem to have gotten my conversations in a loop during testing.

If an agent approves a message to the customer/end-user which may resolve the customer issue, but it has the default action to solve the ticket along with it, and the agent hasn't prepared the ticket for this for this, it seems to create a loop (to use a better word).

Every time the customer wrote back, the same message was instantly written to them, providing an not so great experience, and somewhat highlighting, this was not a completely human experience.

Originally auto assist couldn't be turned off. Refreshing the screen allowed this, but the same message was repeated once again as soon as the customer asked another question.

Solving the ticket didn't fix this either.

Signing out of Zendesk completely, and picking it back up (to simulate a different day) seemed to stop the loop, or perhaps it was due to the type of question/reply that was being generated, but I cannot say for certain it was this.

Has anyone else come across this type of issue?  I have researched it briefly but didn't see any documentation in the community. Please feel free to direct me elsewhere if this isn't the location for this kind of question.