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api/v2/search.json can't search for multiple ticket statuses

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yangyi xu

Posted Mar 18, 2025

https://{sudomain}.zendesk.com/api/v2/search.json  can't use query=type:ticket requester:xxx@xxx.com status:open,solved to search for multiple ticket statuses.
Hope to add the function of searching multiple states, similar to /api/v2/requests.json, which can use status=open,close,pending to search for multiple ticket states

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    Erica Girges

    Zendesk Developer Advocacy

    Hello!
     
    To search for multiple ticket statuses you can use this format: query=type:ticket requester:xxx@xxx.com status:open|status:solved

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