Approvals limitations



Posted Mar 18, 2025

Hi,

 

Can these limitations be addressed in the roadmap soon?

  • Approvals can be assigned to just one person for now (instead of a group)
  • Approvals can only be managed (approved/rejected) via an email
  • There were no notifications inside Zendesk that a request was approved in the test ticket, but an email was indeed received. However, this part can be resolved with a trigger.
  • No template to add for approvals. Approver need to open the ticket and review it one by one.
  • There is no "Approval View" to check all requests with approvals.

Thanks!


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