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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Wrap Up Time for Chat Tickets
Answered
Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents find ...
Posted Nov 09, 2021 · Rina
19
Followers
13
Votes
19
Comments
Could we have an option to allow agents some wrap up time, when a messaging conversation becomes inactive, before their ...
Posted Mar 12, 2025 · Steven Hampson
2
Followers
0
Votes
2
Comments
When a Messaging session is ended manually via the End Session option or
Posted Mar 06, 2025 · Kris
1
Follower
1
Vote
1
Comment
Since moving from Chat to Messaging, there is no longer a metric to show how many conversations in Messaging that agents...
Posted Mar 10, 2025 · Jeff Beck
1
Follower
0
Votes
1
Comment
When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...
Posted Jun 10, 2024 · Kris
6
Followers
3
Votes
5
Comments
Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We wo...
Posted Feb 28, 2024 · Joshua Bentley
6
Followers
4
Votes
3
Comments
Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it ...
Posted Feb 09, 2025 · Nikki Mier
1
Follower
2
Votes
1
Comment
Hi, Reviving
Posted Sep 01, 2022 · CJ Johnson
9
Followers
14
Votes
7
Comments
Request Summary: The ability to be able to report on messaging threads offered v accepted by an agent. Whilst this is sh...
Posted Jun 14, 2023 · John-Paul Page
15
Followers
10
Votes
23
Comments
When users ask something by chatbot widget, a summary is send by mail when conversation is closed. It would be better to...
Posted Jan 05, 2023 · Ludo
5
Followers
0
Votes
4
Comments