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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Posted Feb 05, 2025 · joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...

      Posted Feb 06, 2025 · Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...

      Posted Mar 06, 2024 · Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
      Answered
      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...

      Posted Mar 23, 2023 · Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...

      Posted Oct 17, 2024 · Zhansaya Adyrbek

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Posted Aug 12, 2022 · Emily Angel

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      How do you exclude a "received at" email from an auto responder?
      Answered
      Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...

      Posted Mar 03, 2022 · Haley W.

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      Formatting "Description shown to end users
      Answered
      Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :

      Posted Oct 09, 2020 · Loic Bouvet

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      How do I turn off reply-all as a default?
      Answered
      Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

      Posted Oct 04, 2023 · Amanda Hickman

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      Recurring Ticket generation on a frequency/schedule
      Answered
      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      Posted Apr 24, 2024 · Rory Brown

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