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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...
Posted May 18, 2023 · Viktor Hristovski
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3
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Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...
Posted Jan 16, 2025 · A.A.K.
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Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...
Posted Dec 17, 2024 · Gerrit
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Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...
Posted Dec 18, 2024 · Lara Atkins
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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...
Posted Jan 09, 2025 · Aaron Doane
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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...
Posted Mar 07, 2024 · Daniel Rafeedie
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We are trying to send a webhook event in which a webhook is triggered when a ticket moves to closed or resolved status. ...
Posted Jan 09, 2025 · Jason Blood
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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...
Posted Nov 01, 2024 · Vityria Vongsisca
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Hello all! Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journe...
Posted Sep 13, 2024 · Geoff Ludwig
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Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...
Posted Oct 23, 2024 · Jake Warren
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