Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...
Posted Mar 10, 2025 · Dmitrii Kuzin
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Hi How do I change the column widths p...Posted Jan 11, 2020 · Paul Wooster
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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
Posted Mar 07, 2025 · Will
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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
Posted Mar 06, 2025 · Jayci Minjare
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I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...
Posted Mar 04, 2025 · Travis Spangle
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I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...
Posted Mar 04, 2025 · Dean Paquola
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Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...
Posted Mar 03, 2025 · Dennis Lubberding
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I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...
Posted May 09, 2024 · bill cicchetti
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Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Book...
Posted Nov 01, 2023 · karankuwarbidxb
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Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket ...
Posted Jul 14, 2023 · Alexander Coburn Davis
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