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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...
Posted Mar 19, 2025 · Judy Correia
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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...
Posted Feb 19, 2025 · Michael
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Hi How do I change the column widths p...Posted Jan 11, 2020 · Paul Wooster
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Help with search syntax : OR
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Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...
Posted Jan 30, 2024 · Daniela Ragonese
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Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...
Posted Mar 10, 2025 · Dmitrii Kuzin
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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...
Posted Mar 07, 2025 · Will
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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...
Posted Mar 06, 2025 · Jayci Minjare
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I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...
Posted Mar 04, 2025 · Travis Spangle
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I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...
Posted Mar 04, 2025 · Dean Paquola
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Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...
Posted Mar 03, 2025 · Dennis Lubberding
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