Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...
Posted Nov 28, 2024 · Partha Iyengar
1
Follower
0
Votes
0
Comments
In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...
Posted Nov 13, 2024 · karankuwarbidxb
1
Follower
0
Votes
0
Comments
In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...
Posted Oct 28, 2022 · Mike
3
Followers
1
Vote
3
Comments
Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, tha...
Posted Apr 14, 2021 · Francisco Manalo
4
Followers
0
Votes
3
Comments
Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use?!...
Posted Nov 07, 2024 · Al
1
Follower
0
Votes
1
Comment
Hello, We are currently facing an issue where our client is passing us extra volume from another source, by sending indi...
Posted Sep 16, 2024 · Mauro P
1
Follower
0
Votes
1
Comment
Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is th...
Posted Feb 10, 2023 · mws
6
Followers
1
Vote
6
Comments
We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out h...
Posted Nov 06, 2024 · Zach Ihle
0
Followers
0
Votes
0
Comments
How can we remove the numbers next to the views Shared and Personal?
Posted Oct 15, 2024 · Michiel De Pauw
3
Followers
0
Votes
1
Comment
We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...
Posted May 13, 2022 · Wattpad Help
8
Followers
1
Vote
7
Comments