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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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I have a "Reason" field with 5 choices. I have a "Sub-Reason details" field with 15 choices. When I select the "Reason" ...
Posted Jun 07, 2021 · John Mike
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Ticket Field Assignee
Answered
Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...
Posted Apr 22, 2021 · Léo Branch
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Hello Everybody, Currently we're using Alias A (ab...
Posted May 28, 2021 · Kuldeep Patidar
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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...
Posted May 20, 2021 · Justin Francisco - UpWork
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I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...
Posted May 21, 2021 · Corey Wahler
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Autofill requestor name
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Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...
Posted May 18, 2021 · Olivier BRUYLANDT
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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?
Posted May 12, 2021 · Miles
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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...
Posted Apr 27, 2021 · Patrick Crane
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How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...
Posted Apr 26, 2021 · Chin Lancelot
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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...
Posted May 14, 2021 · Cameron Priem
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