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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...
Posted Feb 19, 2025 · Catherine CHAPLAIN
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As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...
Posted Feb 25, 2025 · mfg
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Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...
Posted Feb 16, 2022 · Claus Meisel
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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...
Posted Feb 19, 2025 · Michael
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Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...
Posted Feb 12, 2025 · Rich Herbert
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I am not able to copy a bill from prior month to current month, make changes and save the changes
Posted Feb 05, 2025 · joyce baxley
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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...
Posted Feb 06, 2025 · Zach Gilbert
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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...
Posted Mar 06, 2024 · Daniel Silva
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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...
Posted Mar 23, 2023 · Kevin Zhou
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Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...
Posted Oct 17, 2024 · Zhansaya Adyrbek
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