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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...

Posted May 18, 2023 · Viktor Hristovski

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Posted Aug 12, 2022 · Emily Angel

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Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...

Posted Mar 03, 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :

Posted Oct 09, 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Posted Oct 04, 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Posted Apr 24, 2024 · Rory Brown

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Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...

Posted Jan 16, 2025 · A.A.K.

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Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...

Posted Dec 17, 2024 · Gerrit

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Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...

Posted Dec 18, 2024 · Lara Atkins

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I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Posted Jan 09, 2025 · Aaron Doane

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