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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
      Answered
      Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...

      Posted May 18, 2023 · Viktor Hristovski

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Posted Aug 12, 2022 · Emily Angel

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      How do you exclude a "received at" email from an auto responder?
      Answered
      Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...

      Posted Mar 03, 2022 · Haley W.

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      Formatting "Description shown to end users
      Answered
      Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :

      Posted Oct 09, 2020 · Loic Bouvet

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      How do I turn off reply-all as a default?
      Answered
      Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

      Posted Oct 04, 2023 · Amanda Hickman

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      Recurring Ticket generation on a frequency/schedule
      Answered
      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      Posted Apr 24, 2024 · Rory Brown

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      Via- eMail
      Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...

      Posted Jan 16, 2025 · A.A.K.

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      Brand signature in side conversation
      Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...

      Posted Dec 17, 2024 · Gerrit

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      Targets to Webhooks
      Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...

      Posted Dec 18, 2024 · Lara Atkins

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      Follow-Up Tickets - Is there a way to manually link a ticket as a "Follow-Up" to another ticket?
      I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

      Posted Jan 09, 2025 · Aaron Doane

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