Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...
Posted May 18, 2023 · Viktor Hristovski
7
Followers
3
Votes
7
Comments
Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...
Posted Aug 12, 2022 · Emily Angel
3
Followers
2
Votes
3
Comments
Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...
Posted Mar 03, 2022 · Haley W.
4
Followers
1
Vote
6
Comments
Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :
Posted Oct 09, 2020 · Loic Bouvet
16
Followers
1
Vote
18
Comments
Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...
Posted Oct 04, 2023 · Amanda Hickman
4
Followers
0
Votes
3
Comments
Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...
Posted Apr 24, 2024 · Rory Brown
7
Followers
1
Vote
6
Comments
Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...
Posted Jan 16, 2025 · A.A.K.
2
Followers
0
Votes
1
Comment
Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...
Posted Dec 17, 2024 · Gerrit
1
Follower
0
Votes
1
Comment
Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...
Posted Dec 18, 2024 · Lara Atkins
3
Followers
0
Votes
3
Comments
I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...
Posted Jan 09, 2025 · Aaron Doane
1
Follower
2
Votes
1
Comment