Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      Add columns to Deleted and Suspended ticket views
      Answered
      Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

      Posted Aug 05, 2021 · Renaud Croix

      4

      Followers

      1

      Vote

      1

      Comment

      Out of Office Notification
      Answered
      Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

      Posted Aug 09, 2021 · Sunita Ramdien

      3

      Followers

      1

      Vote

      1

      Comment

      Multiple ticket created when support adress in CC
      Answered
      Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

      Posted Aug 10, 2021 · Renaud Croix

      2

      Followers

      0

      Votes

      3

      Comments

      Manually assigned tickets do not get assigned
      Answered
      Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

      Posted Aug 06, 2021 · Nico V

      2

      Followers

      0

      Votes

      3

      Comments

      Removing Sub-Address from Email Replyto
      Answered
      Customer's keep contacting us using the support email

      Posted Aug 06, 2021 · Hayden Fithyan

      2

      Followers

      1

      Vote

      3

      Comments

      How to setup Notification Emails based on Time of Day?
      Answered

      We work 24/7 and each agent has a specific roster.

      Posted Aug 09, 2021 · vaibhav

      3

      Followers

      0

      Votes

      1

      Comment

      Do Zendesk tickets support all types of HTML?
      Answered
      Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

      Posted Aug 04, 2021 · Jessica Su (Data)

      2

      Followers

      1

      Vote

      8

      Comments

      Attaching files to tickets with user consent
      Answered
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

      Posted Aug 03, 2021 · Nacho Cortés

      2

      Followers

      0

      Votes

      3

      Comments

      Suspended tickets
      Answered
      We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

      Posted Jul 27, 2021 · Bill Spies

      3

      Followers

      0

      Votes

      2

      Comments

      Cloning tickets prevented by attachments?
      Answered
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Posted Jul 21, 2021 · Roger Whitacre

      2

      Followers

      0

      Votes

      1

      Comment