Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      @mention email notifications
      Answered
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Posted Apr 15, 2021 · Melvin Pearson

      3

      Followers

      1

      Vote

      2

      Comments

      Ticket Field Assignee
      Answered
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

      Posted Apr 22, 2021 · Léo Branch

      4

      Followers

      1

      Vote

      2

      Comments

      Change Alias and need to set up Bounce back email to the requester
      Answered
      Hello Everybody, Currently we're using Alias A (ab...

      Posted May 28, 2021 · Kuldeep Patidar

      2

      Followers

      0

      Votes

      1

      Comment

      How to create a ticket with a web form using customer email and name?
      Answered
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

      Posted May 20, 2021 · Justin Francisco - UpWork

      2

      Followers

      1

      Vote

      1

      Comment

      Ticket being placed in the wrong queue
      Answered
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

      Posted May 21, 2021 · Corey Wahler

      3

      Followers

      0

      Votes

      2

      Comments

      Autofill requestor name
      Answered
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

      Posted May 18, 2021 · Olivier BRUYLANDT

      3

      Followers

      0

      Votes

      3

      Comments

      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Answered
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

      Posted May 12, 2021 · Miles

      2

      Followers

      1

      Vote

      1

      Comment

      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Answered
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

      Posted Apr 27, 2021 · Patrick Crane

      3

      Followers

      0

      Votes

      7

      Comments

      How do end-users read the public reply
      Answered
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Posted Apr 26, 2021 · Chin Lancelot

      3

      Followers

      0

      Votes

      2

      Comments

      Tickets default the tags from an organization's tags
      Answered
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

      Posted May 14, 2021 · Cameron Priem

      2

      Followers

      0

      Votes

      2

      Comments